This website is operated by Care Bridge Specialists Limited is a company incorporated in England and Wales.

Company Number: 12964121

Registered Address:
Office 108
The Henley Building
Newtown Road
Henley-on-Thames
RG9 1HG

Care Bridge Specialists are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

Website Privacy Statement 

Throughout this Privacy Statement, “Care Bridge Specialists”, “we”, “our” or “us” refers to Care Bridge Specialists Limited.

We are committed to protecting and respecting your privacy. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable Data Protection Legislation in the United Kingdom.

Care Bridge Specialists Limited is the Data Controller for personal data collected through this website.

Data Protection Officer (DPO):
Rebecca Eames
Integrated Care Director and Data Protection Officer
Email: rebecca@carebridgespecialists.org

This Privacy Statement explains how we collect, use, store and protect your personal information when you visit our website:  www.carebridgespecialists.org

By using our website, you agree to the practices described in this Privacy Statement. If you do not agree, please do not submit personal data through the website.

What Information We Collect and How We Use It

Information You Provide to Us

You may provide information by:

1. Completing enquiry or referral forms
2. Requesting marketing or service information
3. Contacting us via email or website forms

This information may include:

• Name
• Email address
• Postal address
• Location
• Telephone number
• Professional role or organisation

Purpose of Processing

We use this information to:

• Respond to enquiries and referral discussions
• Provide information about our services
• Correspond with commissioners, professionals, families or representatives
• Fulfil contractual obligations where services are agreed
• Provide marketing communications where consent has been given

Lawful Basis

Processing is undertaken under one or more of the following lawful bases:

• Article 6(1)(a) Consent
• Article 6(1)(b) Contract
• Article 6(1)(c) Legal obligation
• Article 6(1)(f) Legitimate interests

Where special category data is processed as part of service delivery, this is undertaken under Article 9(2)(h) Health or Social Care provision and relevant conditions within Schedule 1 of the Data Protection Act 2018.

Retention of Information

Care Bridge Specialists operates a formal Data Retention and Records Management Schedule aligned to the NHS Records Management Code of Practice for Health and Social Care (2021).

Retention periods are applied proportionately and lawfully as follows:

• General website enquiries: retained for up to 12 months unless a service relationship is established.
• Safeguarding or serious incident related communications: retained in line with safeguarding record retention requirements.

• Service user health and care records: retained in accordance with NHS Records Management Code guidance, typically a minimum of 8 years after last contact for adults, or until the individual’s 25th birthday (or 26th if young person was 17 at end of treatment) for children and young people.
• Employee and recruitment records: retained in accordance with statutory employment requirements.

All retention periods are subject to review where litigation, safeguarding investigation or regulatory oversight requires extended retention.

Data is securely deleted or destroyed when no longer required.

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Time zone setting
• Operating system and platform
• Pages visited and duration
• Clickstream data
• Website usage analytics

Purpose of Processing

This information is used to:

• Maintain website security
• Improve website performance and accessibility
• Analyse service demand and engagement
• Prevent fraud or misuse

Analytics data is anonymised where possible and retained in accordance with system settings and our internal data governance policy.

Cookies

Our website uses cookies to distinguish you from other users and improve functionality.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Marketing Communications

Where you have opted in to receive marketing information, you may withdraw consent at any time by:

1. Clicking the “Unsubscribe” link in any email
2. Emailing support@carebridgespecialists.org

We do not sell personal data or share it with third parties for independent marketing purposes.

Automated Decision-Making

Care Bridge Specialists does not carry out automated decision-making or profiling via its website.

All decisions relating to service provision are made by appropriately qualified professionals.

How We Protect Your Information

We implement appropriate technical and organisational measures to protect personal data, including:

• Secure digital care planning systems
• Access-controlled IT environments
• Encrypted communications where appropriate
• Regular governance oversight and audit
• Staff training in data protection and confidentiality

Information governance forms part of our wider clinical and organisational governance framework and is overseen by the Data Protection Officer and Senior Leadership Team.

Disclosure of Your Information

We may share personal data with:

• Commissioners and local authorities where lawfully required
• Health and social care partners involved in service delivery
• Professional advisers
• Regulatory or legal authorities where required

We only share information where there is a lawful basis to do so and in accordance with confidentiality and safeguarding obligations.

International Transfers

We do not routinely transfer personal data outside the United Kingdom.

If international transfer becomes necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR, including Standard Contractual Clauses or other lawful transfer mechanisms.

Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data where lawful grounds apply
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent where consent is the lawful basis
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact: support@carebridgespecialists.org

We will respond within one calendar month in accordance with UK GDPR.

Complaints

If you are dissatisfied with how we have handled your personal data, you may contact:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Policy Review

This Privacy Statement is reviewed annually, or sooner if legislation or operational practice changes.